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Defining Success Criteria Before Hosting Work Starts Print

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Why this matters

Specific acceptance checks prevent calling an incomplete project finished.

Step by step

  1. Describe the business action the service must support, such as receiving a contact request or serving a customer portal.
  2. Turn that action into repeatable tests with expected results and named testers; avoid vague requirements such as make everything faster.
  3. Run the agreed tests after the change and record unresolved issues before accepting delivery.

Keep the result of the final check and any unresolved question with your project records.

Where to continue

Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.


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