Step by step
- Open Forgot Password from the portal login screen. Enter the email used for your user account; do not assume your website administrator email is the same.
- Check your inbox and spam folder for the recovery message. Follow the instructions in the latest valid message and choose a unique password; do not forward its link.
- If no message arrives or you no longer control the mailbox, use the published contact channel and explain the access issue. Do not create another customer account as a workaround.
Expected result
You regain access through the recovery process or have a clear support request without exposing a reset link.
Availability depends on your product and account permissions. If an option is missing, ask support before creating another account or order.
