Why this matters
Knowing who handles each layer avoids waiting for a task nobody has accepted.
Step by step
- Separate hosting availability, operating system work, application updates, content, DNS and email administration.
- Check the purchased management agreement and assign an owner to each task; ask about exclusions instead of assuming full management.
- Keep the agreed responsibility list with the project and use it when routing support requests.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
