Why this matters
A bank entry and a confirmed invoice payment are not always the same state.
Step by step
- Check whether the bank describes the operation as pending or completed and record the invoice number and transaction reference.
- Do not repeat the payment immediately; ask billing to reconcile the specific operation using redacted evidence.
- Confirm the invoice status or obtain a clear explanation before making any further payment.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
