Step by step
- Open Downloads or Knowledgebase from the portal. Browse the relevant category or search by the task you want to complete.
- Check that a resource applies to your product and version before using it. The presence of a downloads page does not mean every account has the same files or licences.
- If a file is unavailable or a guide does not match your screen, ask support for the appropriate resource. Avoid installing unrelated tools to follow an incompatible guide.
Expected result
You have found a relevant resource or know what to request before proceeding.
Availability depends on your product and account permissions. If an option is missing, ask support before creating another account or order.
