Why this matters
The correct protocol and account are necessary before diagnosing transfer errors.
Step by step
- Obtain the supported protocol, hostname, port and authorised username from the service instructions.
- Configure that exact protocol in your client and verify server identity before providing credentials.
- Test access with an approved small file and confirm the intended destination.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
