Why this matters
Authentication and the subsequent FTP data connection are separate steps.
Step by step
- Save the error after login and identify whether the client uses the provider’s documented data connection mode.
- Review the supported client settings with the provider; do not disable encryption as a general workaround.
- Confirm the client can list an authorised directory and transfer a small test file.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
