Step by step
- If your user belongs to several customer accounts and an account selector is available, check the selected account before managing a service.
- Compare the account name with the product, domain or invoice you intend to review. One user login does not necessarily mean all customer accounts have the same resources or permissions.
- Switch only to an account you are authorised to access. If an expected account is missing, request an access review instead of creating a duplicate.
Expected result
You can explain which customer account owns the item you are trying to manage.
Availability depends on your product and account permissions. If an option is missing, ask support before creating another account or order.
