Why this matters
The cause may be the wrong root, hostname, release directory or a cache rather than a failed transfer.
Step by step
- Compare the uploaded path and modification time with the site’s actual document root.
- Ask the maintainer to check deployment mapping and targeted cache layers before uploading the same files repeatedly.
- Verify the intended URL serves the new content from the correct destination.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
