Why this matters
A precise error report separates connection, authentication and file operation problems.
Step by step
- Record protocol, hostname, client version, exact error, operation and timestamp without including the password.
- Include the affected path with sensitive parts redacted and whether a small authorised test succeeds.
- Support should be able to identify which stage fails and request a targeted next test.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
