Why this matters
A monthly total does not describe how much work the application does at the same moment.
Step by step
- Describe promotions, scheduled imports, busy hours and expensive customer actions.
- Ask how the proposed product handles the expected workload and what measurements support an upgrade decision.
- Keep a testable capacity assumption and a plan to review real behaviour after launch.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.