Why this matters
An urgent message can imitate a real invoice while directing payment elsewhere.
Step by step
- Open the portal independently and locate the invoice by its account reference.
- Compare the document and use only its supported payment flow; report a suspicious message without opening attachments or giving verification codes.
- A legitimate payment should correspond to a document you can identify in the account.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
