Why this matters
A knowledgebase category does not prove every hosting product includes that application.
Step by step
- Review your purchased product and the access instructions you actually received.
- Ask support whether access is included, optional or unavailable for your account before requesting credentials.
- Proceed only with a confirmed entitlement and the appropriate authorised role.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
