Why this matters
The portal language, invoice currency and bank conversion can be different.
Step by step
- Read the currency printed on the invoice and the amount shown by the payment provider before confirming.
- Ask about an unexpected currency before paying; consult your bank or provider about its own conversion or fees.
- Compare the receipt with the invoice in its stated currency rather than adding unlike currencies together.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
