Why this matters
Some billing information cannot simply be replaced after a document has been issued.
Step by step
- Identify the invoice and the specific field you believe is incorrect, separating account contact changes from document corrections.
- Ask billing for the supported correction process and supply only the information requested through its approved channel.
- Retain the resulting corrected document or written explanation; do not alter a downloaded invoice yourself.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
