Checking Whether Account Credit Applies to an Invoice Print

Why this matters

Credit balance and invoice payment status can represent separate records.

Step by step

1. Read the balance and invoice information offered by your account and identify the exact document.
2. Ask billing about credit eligibility and the supported application process; do not assume a balance automatically pays all future services.
3. Confirm the invoice status and remaining balance after an authorised credit application.

Keep the result of the final check and any unresolved question with your project records.

Where to continue

Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.