Why this matters
Refund eligibility and service cancellation are different decisions.
Step by step
- Identify the invoice, product, purchase date and reason for your request and review applicable terms.
- Ask billing what process applies before cancelling or deleting resources; preserve any data you need independently.
- Obtain a written outcome covering the financial decision and the separate service status.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
