Step by step
- Use your order confirmation to identify the product requested, then locate its invoice and service separately in the portal.
- An order records a request, an invoice records billing and a service entry shows provisioning status. Payment confirmation does not prove that content or DNS is ready.
- If the states disagree, quote the available order, invoice and service references in one support request. Do not place a duplicate order to force activation.
Expected result
You can describe which stage is pending without confusing payment with website publication.
Availability depends on your product and account permissions. If an option is missing, ask support before creating another account or order.
