Why this matters
A website is useful when visitors can complete the action the business needs.
Step by step
- Choose one action, such as requesting a quote, and identify its starting page and expected final result.
- Follow the entire path on a normal device, including confirmation and delivery to the responsible person; use test data appropriately.
- Record whether the action completes and assign any failing step to the website maintainer.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
