Why this matters
A success message does not prove the enquiry reached the intended recipient.
Step by step
- Identify each public form and its expected destination mailbox or application queue.
- Submit a clearly marked test, check the destination and spam folder, and confirm the reply path works without exposing real customer data.
- The responsible person should receive and recognise the test enquiry and know where to find future submissions.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
