Step by step
- Sign in and open Invoices using the account shortcut. Find the document by number, date and total rather than relying only on an email link.
- Open the invoice row and review its items, currency, amount and status. The billed period may be in the item description rather than in a separate field.
- If you do not recognise the charge, ask billing before paying. For payment instructions use the billing category; this article only helps locate the document.
Expected result
You can identify and open the correct invoice without starting a payment.
Availability depends on your product and account permissions. If an option is missing, ask support before creating another account or order.
