Step by step
- Open My Support Tickets while signed in. Find an existing conversation by subject and reference before opening a new request.
- Open the ticket to read the available replies and status. If the same issue is still being discussed, add new evidence to that conversation when replies are allowed.
- If the ticket is absent, check the account and any filters and report its reference. Do not publish ticket access links or information about other customers.
Expected result
You can locate the original conversation and avoid splitting one issue across duplicate tickets.
Availability depends on your product and account permissions. If an option is missing, ask support before creating another account or order.
