Why this matters
A mismatch can reflect version, role or customisation rather than a missing installation.
Step by step
- Note the official guide and the exact step where the screen differs.
- Send a cropped safe screenshot and ask the operator for the appropriate instructions; do not substitute another destructive control.
- Resume only after you understand the correct action for your deployment.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
