Why this matters
Routing the request correctly avoids mixing account, billing and technical issues.
Step by step
- Decide whether you need purchasing advice, help with an existing service or clarification of a payment.
- Use the appropriate public contact or authenticated ticket option available in the portal and name the affected product.
- The request should reach a channel that can identify your account and the type of assistance needed.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
