Why this matters
Intermittent faults are easier to investigate with repeated observations rather than one general statement.
Step by step
- Keep several timestamps, affected URLs and success or failure results from comparable tests.
- Add the observations to one ticket and note device, network or workload differences; avoid claiming every failed request has the same cause.
- A reviewer should be able to identify a pattern or a time window for log correlation.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.