Why this matters
Useful evidence should not disclose passwords, payment information or unrelated customers.
Step by step
- Capture only the relevant screen region and remove secret tokens, private links and personal details not needed for diagnosis.
- Follow the file extensions and size limits displayed by the ticket form; do not rename unsafe files to bypass upload restrictions.
- Open the final attachment locally and confirm the error remains readable after redaction.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
