Why this matters
A short relevant log extract is often more useful than an entire private log archive.
Step by step
- Identify the timestamp and exact error around the failed operation through authorised access.
- Copy only the relevant lines and redact passwords, tokens, session identifiers and unrelated personal data; retain useful error codes and times.
- Support can correlate the failure without receiving reusable credentials.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
