Why this matters
A form error and a missing email do not prove the request was never saved.
Step by step
- Check the signed-in account, ticket list and any active filters, and keep any confirmation reference.
- Look for the original conversation before resubmitting; if still absent, report the time and reference through the available contact channel.
- You avoid duplicate requests while establishing whether a ticket exists.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
