Why this matters
The portal conversation is distinct from the email notice announcing a reply.
Step by step
- Check the ticket directly in your account and verify the expected mailbox and spam folder.
- Report a missing notification with ticket reference and approximate time; do not publish or forward private access links.
- You can follow the conversation in the portal while notification delivery is investigated.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
