Why this matters
Not every email reply is necessarily attached to the intended conversation.
Step by step
- Open the ticket in the portal and check whether your message appears in its history.
- If absent, add it through the supported portal reply option and explain the missing email attempt, preserving the subject reference privately.
- Confirm the new reply is visible before sending the same information again.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
