Why this matters
Support may need evidence or authorised access, but a public ticket is not a credential store.
Step by step
- Ask what specific access or diagnostic data is needed and who is authorised to provide it.
- Use the approved secure mechanism for any necessary temporary access and limit its scope and duration.
- Record when access was granted and review or remove it after the investigation.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
