Why this matters
Different local clocks can make the same event appear to happen at different times.
Step by step
- Record the event time with a named time zone or UTC offset and the calendar date.
- Use that convention consistently when adding logs, screenshots and later tests; explain if a device clock may be wrong.
- The investigation should have an unambiguous time window to correlate with server records.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
