Why this matters
A working public page does not prove customers can reach their accounts.
Step by step
- Identify the application login, logout and recovery workflows separately from the hosting portal.
- Use an authorised test account and mailbox to test them without locking real customers out or sharing reset links.
- Confirm the test user can enter, leave and recover the application account through the intended process.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
