Why this matters
Incorrect local or remote mail routing can interrupt delivery even when public DNS looks correct.
Step by step
- Identify the real mail provider and review the relevant domain and MX configuration with the administrator.
- Ask for a coordinated review of Email Routing and DNS; do not select local delivery merely because the website moved here.
- Test incoming mail from an external sender after the agreed configuration is applied.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
