Why this matters
A forwarding rule is not necessarily a mailbox where messages can be stored or read.
Step by step
- Specify the exact source address, destination and whether a local mailbox must also retain messages.
- Ask the mail administrator to review the supported forwarder behaviour and destination permission before creating the rule.
- Send an external test and confirm delivery at the destination and local retention where intended.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
