Why this matters
A downloadable backup should be handled as sensitive account data.
Step by step
- Check which backup tools and components your provider makes available and whether enough free space exists.
- Create or obtain the authorised backup through the supported interface and store it privately outside public website folders.
- Verify the downloaded file is readable and document which files, databases and mail data it covers.
Keep the result of the final check and any unresolved question with your project records.
Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.
