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Checking Module Versions Without Publishing Server Details Print

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Why this matters

Public diagnostic pages can expose information beyond what a support request needs.

Step by step

  1. Ask for the minimal relevant runtime or extension information through an authorised private method.
  2. If a temporary diagnostic is needed, restrict its scope and remove it immediately after the check.
  3. Confirm the diagnostic is no longer publicly reachable and retain only non-secret compatibility results.

Keep the result of the final check and any unresolved question with your project records.

Where to continue

Availability depends on the product, permissions and management agreement. Use the existing support conversation for the same issue.


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